AutoRenew and Flexible (Installment) Payments FAQ

Simple. Secure. Convenient.

There are 3 easy ways to enroll in AutoRenew and/or Flexible (Installment) Payments:

  1. Join or Renew with an eligible membership, then you’ll be asked if you’d like to enroll in AutoRenew. You can also set up a payment preference, pay in full or pay by installment.
  2. Members with an active, eligible membership can enroll in AutoRenew by clicking the Manage button in the membership section of your profile.*
  3. Join or Renew online with an eligible membership, then select the installment payment option which divides your membership into quarterly payments.*

*All options require you to place a credit/debit card on file to be charged for automatic quarterly installments and/or membership renewal.

 

About AutoRenew

What is AutoRenew?

The AutoRenew (Automatic Membership Renewal) program allows members to pay their dues directly from their credit/debit card account. Once you enroll, your membership automatically renews each year, freeing you from having to resubmit your renewal and payment information annually. You can choose to set up your automatic membership renewal to pay in full or pay by installments. 

By opting in to the automatic membership renewal program, you authorize ENA to charge your credit card on file for your membership dues once each year. Please read the Terms and Conditions for more information.

What are the benefits of AutoRenew?

You no longer have to worry about forgetting to renew or planning to renew your membership. It's already taken care of for you. You can also choose a payment option for your automatic membership renewal: pay in full, or pay by quarterly installments. Further, you can review and manage your enrollments conveniently in your profile online at any time. 

Who can sign up for AutoRenew?

Members who are joining or renewing with a current:

  • National, international, military, senior, or affiliate 1-year membership package

Multi-year memberships, lifetime memberships, and other conditional memberships such as group and students are not eligible for enrollment.

The membership package selected at time of enrollment in automatic membership renewal will remain enrolled unless modified or canceled by you.

What will I be charged if I enroll in AutoRenew?

Your charges depend on your payment selection: pay in full or installment. If you selected pay in full, you will be charged the full amount of the current rate for your ENA membership dues. If you are paying by installments your total membership invoice will be split into equal quarterly payments. Membership dues may vary by state and may be subject to change. Notice will be provided if dues rate changes. 

You can also authorize a recurring ENA Foundation donation to be paired with your automatic membership renewal. ENA will charge the same card on file based on the payment option you selected for your AutoRenew and will be reflected in 1 single charge. 

 

About Flexible (Installment) Payments

What are Flexible Payments?

Flexible payments are installment payments which allow members to pay their membership dues quarterly from their credit/debit card account. Once you select the payment option, your membership invoice amount will be split into quarterly payments from your authorized credit/debit card account. Your first payment activates your membership benefits and then your card will be charged quarterly. Once all your payments are complete your membership is fully processed. You can even add an ENA Foundation donation and have that split into your quarterly membership payment as well. Flexible options that fit you. 

By opting into the installment payment option, you authorize ENA to charge your credit/debit card on file for your membership dues four times per year. Please read the Terms and Conditions for more information.

What are the benefits of Flexible Payments?

You can choose to have quarterly smaller installment payments over the course of your membership year to better fit your budget. You can access full member benefits right away with just a fraction of the cost of annual membership dues.  It's another way ENA is working to support you as a valued member. 

Who can sign up for Flexible Payments?

All Members and membership types (except Group Memberships) are eligible to Join or Renew and select the installment payment option.

What will I be charged if I enroll in Flexible Payments?

You will only be charged for the total amount of the current rate for your ENA membership dues on a quarterly basis. ENA calculates your invoice total and divides it into quarterly installment payments to be charged to your credit/debit card on file. Membership dues may vary by state and may be subject to change. Notice will be provided if dues rate changes. 

You can also authorize an ENA Foundation donation to be included with your payment. ENA add your donation to the total and divide your donation into quarterly installments on the same credit/debit card on file.

 

Billing and Cancellation FAQ

 
 
When and how will I be charged?
If you have a balance due at the time of enrollment, the full amount will be collected at that time. Your renewal will automatically occur annually in the month you initially enrolled in the Automatic Membership Renewal program. You will receive an email receipt to confirm payment. A credit card is required and will be securely stored. You can cancel enrollment in the AutoRenew program up until the day before current membership expiration date. If you decide you want to discontinue your ENA membership, you must cancel before your expiration date. 
Will I be notified?

Yes!

ENA will send an email notification of automatic renewal charges two (2) weeks prior to the membership expiration date and a receipt of payment after the annual automatic payment has been processed. All notifications and business communications related to automatic membership renewal will be sent to the primary email address associated with your membership account. Please ensure your primary email address is correct. Review Terms and Conditions for details on modification and cancellation. 

What if my card is no longer valid?

You can manage your payment info in the Membership section of your profile or contact ENA Member Services.

Should the card on file be declined or other issues arise with your recurring membership, ENA will notify the member by email and/or phone.

If the card on file is not updated by the membership expiration date, automatic membership renewal and recurring donation (if enrolled) will be de-activated and re-enrollment will be required. Re-enrollment will apply to the next year’s billing cycle. If attempt(s) to collect payment fail and are not rectified, your membership and associated benefits will terminate.
Will my dues ever change?
Certain ENA membership packages and terms have different pricing. If your eligibility for a package changes it will be reflected in your autorenew notification or through direct communication. Membership dues may vary by state and may be subject to change. Notice will be provided if dues rate changes. 
How do I make updates to my information or cancel my membership?

You can modify or cancel your enrollment details in the membership section of your ENA profile online or by contacting ENA Member Services at membership@ena.org or  call 800-900-9659 ext. 6000

If you choose to cancel, you will continue to have access to ENA benefits through the end of the current membership year that has been paid in full.

What is the cancellation and refund policy?
You can cancel enrollment in the AutoRenew up until the day before your current membership expiration date. Requests for cancellation after the approved time period will be reviewed by ENA Member Services. With consideration to scheduled charge processes, ENA may not be able to cancel enrollment in the program but will honor refund requests after the card is charged in extenuating circumstances. You are responsible for contacting ENA Members Services to initiate this review process.  ENA will notify you of cancellation with an email confirmation to your primary email address on file.

Installment Payment

When and how will I be charged?
Your first installment payment occurs when you join or renew your ENA membership online. This first payment will activate your membership benefits. Subsequent payment will occur quarterly on the 1st of the month and be charged to the credit/debit card on file. It is your responsibility to ensure your credit/debit card on file is up to date at all times. You can review the details of your installment payments through the Manage section in your membership profile including viewing your installment payment schedule and managing your payment information. 
How will I be notified?
You will receive an email receipt and confirmation of your enrollment in installment payment immediately after your initial payment to join or renew your membership to the primary email address listed in your membership profile. Separate email confirmations will be sent after each installment payment. It is important to keep your email address up to date so that we can reach you in the case of any issues with your ENA membership.
What if there are issues with my credit/debit card?
If there is an issue with processing your credit/debit card on file you will receive an email notification immediately. We will attempt to retry your card on file weekly up to 3 times. If we are unable to process the payment within 30 days of the card decline we will take additional action on your membership up to and including termination of membership. ENA Member Services will send an email to the primary email address on file with detail on the action taken for the membership. 

Your credit/debit card on file for Installment Payments can be updated at any time online through the Manage section of your membership profile or you can contact ENA Member Services at 800.900.9659, ext. 600 or membership@ena.org.
Where do I view my payment schedule?
View your payment schedule, payment amount, and payment type on file through your ENA membership profile. Log in to the website with your username and password and navigate to the membership section to manage your membership details. 

Your payment schedule is also included in your initial Installment Enrollment Confirmation email from ENA. 
How do I update and manage my installment information?
View your payment schedule, payment amount, and payment type on file through your ENA membership profile. Log in to the website with your username and password and navigate to the membership section to manage your membership details. 

Your payment schedule is also included in your initial Installment Enrollment Confirmation email from ENA. 

 

ENA Terms and Conditions

Review the Terms and Conditions for AutoRenew and/or Installment Payments for more information.

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