Provider Section
Q: How can I find a course (Provider/Reverification/Instructor)?
A: A list of approved courses is provided on the ENA website. New courses are added daily, so it is best to check frequently if you don’t see one in your area. Click on the following link, which will bring you to a map of the United States (http://www.ena.org/statecouncils/states/Pages/StateLanding.aspx). Click on the appropriate state. The next page you see will show the state you clicked on. Under this, there will be links for ENPC, TNCC and CATN. Click on the appropriate course. All courses listed are 2 day Provider courses. If you are looking for a Reverification course or an Instructor course, this will be stated under the Course Director’s name in bold. These are 1 day courses.
Q: How can I find an international or military course?
A: Click on the links next to the appropriate course.
· TNCC (https://nf.ena.org/eweb/DynamicPage.aspx?webcode=ENACRSLISTHTML&xtncd=xx&t5rx=T)
· ENPC (https://nf.ena.org/eweb/DynamicPage.aspx?webcode=ENACRSLISTHTML&xtncd=xx&t5rx=P)
· CATN (https://nf.ena.org/eweb/DynamicPage.aspx?webcode=ENACRSLISTHTML&xtncd=xx&t5rx=C)
Q: Who are my State Chairpersons? Who is my State President?
A: To find your State Chair, click the purple Courses & Education tab. Select the course you are looking for (ENPC or TNCC). The TNCC Chair is your contact person for CATN. Select the bullet point for the State Chair. To find your State President, hover over the purple State Councils & Chapters tab. Click on State Map. Click on the appropriate state. The State President will be listed on this page.
Q: Who should I contact if I am having trouble finding a course in my area?
A: If you are not able to find a course on our website, follow the directions from the previous question above.
Q: I am planning on taking a course. What is the cost?
A: The cost for each course is decided by the Course Director for that course. Please contact the Course Director of the course you plan on taking to verify this information.
Q: How do I purchase a Provider manual?
A: The Course Director for your upcoming course is responsible for purchasing the text from ENA and providing it to you. Please contact the Course Director to verify that they have a text for you. If you are not taking a course, please contact the Course Operations Department by phone at (800)900-9659 ext 4120 or (800)942-0011.
Q: How do I purchase an Instructor supplement?
A: The Course Director of your Instructor Course will provide you with an Instructor supplement upon completion of your Instructor Course. If you are a current instructor and need a new supplement, please contact the Course Operations Department at (800)900-9659 ext 4120 or (800)942-0011.
Q: I lost my Provider card/I never received my Provider card – how do I get a new one?
A: To obtain a new/replacement card, contact the CourseOperations Department by phone at (800)900-9659 ext 4120, or (800)942-0011, by email courseops@ena.org or by fax (847)460-4001. There is no charge for this service.
Q: What do I do if my TNCC/ENPC Provider card is expiring (has expired)?
A: If you wish to renew your provider status, you have several options:
If your number has not yet expired:
1. You may take the 16 hour provider course
2. You may take the 8 hour reverification course
3. You may challenge* the provider course
If your number has expired:
1. You may take the 16 hour provider course
2. You may challenge* the provider course
*When you challenge a course, you attend only the evaluation and testing portion of the course. Successfully passing when challenging a course will give you a 4 year verification, but you will not receive any contact hours. You must be registered for the course in advance so the Course Director can plan for the required number of instructors to be present.
Instructor & Course Director Section
Q: How do I find out about the most current information regarding courses?
A: Coursebytes is an online newsletter produced by Education, Course Operations and Finance that provides timely course information. Topics include such items as the TNCC Reverification course, Course grants and changes to the Course Administrative Procedures. This newsletter is sent periodically to State Leaders, Course Directors and Instructors. Click on the link to go directly to Coursebytes on our website (http://www.ena.org/coursesandeducation/CATNII-ENPC-TNCC/CourseBytes/Pages/Default.aspx). To subscribe, send your email address to CourseBytes@ena.org.
Q: I am an instructor – what is my instructor number?
A: As of February 2008, the format of the Instructor numbers changed. The I numbers (ex. I0123-4567) are no longer in use. Instructor numbers are the same as an individual’s provider number and member number. Feel free to contact the Course Operations Department by phone at (800)900-9659 ext 4120 or (800)942-0011 or by email at courseops@ena.org if you do not know your instructor number. If you are a Course Director, please click on the following link to the August 2009 edition of Coursebytes, which will explain how to run an instructor report.
http://www.ena.org/coursesandeducation/CATNII-ENPC-TNCC/CourseBytes/2009/Pages/08-2009.aspx
Q: Where do I find the most current application form?
A: Click on the links next to the appropriate course.
· TNCC (http://www.ena.org/coursesandeducation/CATNII-ENPC-TNCC/tncc/Pages/Default.aspx)
· ENPC (http://www.ena.org/coursesandeducation/CATNII-ENPC-TNCC/enpc/Pages/Default.aspx)
· CATN (http://www.ena.org/coursesandeducation/CATNII-ENPC-TNCC/catn/Pages/Default.aspx)
There will be a bullet point for the most current application on each of these pages. Please submit a separate application for each course.
Q: How do I know if my course has been approved?
A: You will receive an email confirmation with your course number the day after the course has been entered by a Course Operations Representative. Feel free to contact the Course Operations Department by phone at (800)900-9659 ext 4120 or (800)942-0011 or by email at courseops@ena.org if you want to verify if your course has been approved.
Q: What should I do if I need to change the dates of a course I have already applied for?
A: Contact the Course Operations Department by email at courseops@ena.org or by phone at (800)900-9659 ext 4120 or (800)942-0011. If your course is rescheduled for a different month, you will receive a new course number. If your course is within the same month your course number will remain the same, but we will update the website with your new course start date.
Q: Do I have to notify anyone if the number of participants has changed for my upcoming course?
A: You no longer have to notify anyone if the expected number of participants has decreased. This is due to the elimination of the “No Show” fee, effective July 1, 2005. If the expected number of participants has increased and you will need more materials, contact the Course Operations Department by phone at (800)900-9659 ext 4120 or (800)942-0011, or by email at courseops@ena.org.
Q: I am about to Course Direct for the first time and have questions about getting started. Who should I contact?
A: Feel free to contact the Course Operations Department at (800)900-9659 ext 4120 or (800)942-0011). You can also contact your State Chair, whose information is available on our website. You should be sure to be familiar with the Administrative Procedures, which can be found at the following link:
http://www.ena.org/coursesandeducation/CATNII-ENPC-TNCC/enpc/Documents/11-2008ADMINPRO.pdf. Also, the next link will bring you to our Course Director Mentoring Packet:
http://www.ena.org/coursesandeducation/CATNII-ENPC-TNCC/tncc/Documents/MentoringPacket.pdf.
Q: When will I receive my First Time Director Kit? What is included in this kit?
A: The First Time Director Kit will be sent out approximately 4 weeks prior to the course start date. Included in the kit is the cd-rom, which includes all paperwork and slides for the course and a dvd, which includes the TNP demonstration (for the TNCC course) or the care of the Ill & Injured child demonstration(for the ENPC course).
Q: When will I receive the certificates and scantrons (bubble sheets and instructor evaluations) for my upcoming course?
A: Course materials are sent out approximately 4 weeks prior to the course start date.
Q: How do I know if an instructor is current?
A: Please click on the link below, which will bring you to the August 2009 edition of Coursebytes. This will give you step-by-step instructions to access this information.
http://www.ena.org/coursesandeducation/CATNII-ENPC-TNCC/CourseBytes/2009/Pages/08-2009.aspx
Q: What should I do if one of my instructor’s status has expired?
A: Please contact the Course Operations Department at (800)900-9659 ext 4120 or (800)942-0011 so we can access that instructor’s record. If the instructor’s Provider status is current, they can be re-monitored as if they are a new Instructor Candidate within the time frame their Provider status is still current in order to regain their instructor status. If their Provider status is expired, they must start over by taking the Provider course, Instructor course and be monitored teaching in a Provider course.
Q: Where do I return course materials and/or send payments?
A: Payments via check or money order should be sent directly to ENA’s bank. The address is:
ENA Coursework
PO Box 1276
Bedford Park, IL 60499-1276
All course paperwork and credit card payments should be sent directly to ENA at:
Emergency Nurses Association
Course Operations Dept
915 Lee St
Des Plaines, IL 60016
You can also call us at (800)900-9659 ext 4120 or (800) 942-0011 or email courseops@ena.org to make a credit card payment. Please be sure to include an invoice # or course # and specify exactly what you are paying for and the dollar amount we are authorized to charge.
Q: How do I order manuals?
A: To order manuals, call Course Operations at (800) 900-9659 ext 4120 or (800)942-0011. You can also email courseops@ena.org or fax (847) 460-4001. You can also use this contact information if you have any questions/issues regarding a manual order. Please be aware that we do not allow librarying of manuals. Each student must receive a new manual that they can keep, unless they already own a manual for the current version of the course.
Q: How do I get a copy of an invoice/receipt?
A: Contact ENA’s Finance Department by phone at (800)900-9659 ext 1130, by fax (847)460-4005 or by email.
Evelyn Nunez enunez@ena.org
Sue Kilikevice skilikevice@ena.org
Wedad Mahsan wmahsan@ena.org
Q: How do I get a billing issue resolved?
A: For questions related to billing (payments, transferring credits, refunds) contact ENA’s Finance Department by phone at (800)900-9659 ext 1130, by fax (847)460-4005, or email Evelyn Nunez at enunez@ena.org.
Q: As a Course Director, how many years must I keep my copies of paperwork from courses?
A: Per the Administrative Procedures, you must keep copies of all paperwork for 6 years.
Q: What should I do if I missed the State Trauma & Pediatric Chair Call?
A: Contact Maureen Howard, Director of Course Operations, by email (mhoward@ena.org) or by phone at (800)900-9659 ext 4010.
If we have not addressed a question you have, please contact us by email at courseops@ena.org or by phone at (800)900-9659 ext 4120 or (800)942-0011. If you are a Course Director, please see the Course Director’s Only section and then feel free to contact us if you still have questions.