ENA Emergency Nurses Association - Conferences

Minneapolis Convention Center
General Assembly: September 24-25, 2008
Scientific Assembly: September 25-27, 2008

Welcome, Award Presentation, and Keynote Address:
Creating the Ultimate Patient Experience

Joseph Michelli, PhD

Having spent more than a decade working as a medical psychologist and an organizational development specialist in health care, Dr. Joseph Michelli, brings a unique view to creating the Ultimate Patient Experience. Dr. Michelli weaves both industry-specific knowledge and universal business principles from companies outside of the health care sector to explore ways to attract, retain, and empower health care professionals.

Given the changing nature of health care service delivery, patient expectations, and the overall demands of the industry, Dr. Michelli offers a refreshing view to patientcentric care and delivering service across all touch points of the patient�s journey. The 2008 ENA Awards�presented prior to the Keynote Address�honor outstanding accomplishments in emergency nursing. Help recognize and celebrate the achievements of your emergency nursing colleagues.

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