December 14, 2005 - Eighth Edition

WHAT’S NEW IN COURSE OPERATIONS?
Course Operations is now shipping your course manuals on a daily basis. We expect that this will result in improved service to you!

STATE CHAIRPERSONS - WE NEED YOUR FEEDBACK
Watch for your December edition of Connection. It will highlight what some of the states are doing with the $2000 grants awarded in July 2005. We want to feature your state as well. Please send your contact information to mhoward@ena.org. The editor of Connection will contact you for details so that your state will be recognized for its efforts and so that good ideas can be shared with everyone.

INSTRUCTOR QUALITY ASSURANCE REPORTS
Instructor Quality Assurance Reports for 2005 will be sent to the State Chairpersons, along with a list of current Instructors, in February 2006. We would like to receive some feedback from you on whether or not you find this information useful. Please email Maureen Howard mhoward@ena.org.

WHAT’S NEW ON THE WEB?
There is a new link available under the TNCC, ENPC, and CATN pages of the ENA website, http://www.ena.org/catn_enpc_tncc/faq/default.asp for FAQ’s, i.e. Frequently Asked Questions. Answers to the following questions can be found there:

• No one ever tells me anything. How can I be in the know?
• Where do I find the most current application form?
• How can I find a course?
• Who are my State Chairpersons?
• How do I order manuals? Where is my order? My order was incomplete. Now what?
• How do I know if an instructor is current?
• Where do I return course materials and/or send payments?
• I lost my card - how do I get a new one? I never received my card - how do I get one? I am an instructor - what is my instructor number?
• What do I do now that my TNCC provider card is expiring (has expired)?
• Do I have to notify anyone when the expected number of attendees for my course is decreased?
• How do I get a billing issue resolved?
• How do I get a copy of an invoice or a receipt?
• How are state assessments calculated?

Your Input is Welcome
Topic ideas for future issues and feedback are welcome at CourseBytes@ena.org. If you know of anyone who should be receiving this email but is not, please ask them to email us at CourseBytes@ena.org with their name, current home address and home and work email addresses.